Those that follow me on Twitter and in this blog know that I really like Orachrome’s Lighty for performance tuning. I prefer this over Enterprise Manager. I’ve gotten to the point where I get depressed if Lighty isn’t available to me and I am forced to use EM in its place. Don’t get me wrong, EM is a fine product and I still recommend it and EM does so much more than performance tuning. But for watching and troubleshooting database performance problems, Lighty is one of the top tools in my list!
It was quite an adventure getting the product licensed at my company. I figured I’d describe our adventure. While the adventure was ongoing, I had to resort to using Lighty after my trial expired, which was a bit painful at times. Thankfully this is all over, but here’s a recap of how the trip unfolded.
The first twist to purchasing Lighty, was that the quote came to us in Euros. SETRA Conseil, who bought Orachrome, is a French company. So its natural they would quote in Euros. Their web site lists prices in both Euros and US Dollars. I needed the quote in the latter and it took an extra day to obtain the quote. We’ll dock Lighty one point since they couldn’t read my mind and know exactly what I wanted. Lighty -1.
Next, we received an invoice and Lighty wanted us to perform a wire transfer, after which they would send us the license keys. Apparently, my company cannot perform wire transfers here in the US where I’m based. So they sent it to our parent company, which sent the invoice to an accounting department on the other side of the planet. I’m not sure what happened, but our accounting department was unable to successful perform a wire transfer. My Company -1.
The fine folks at Lighty did not have a direct method to accept a credit card payment. Lighty -1. (now down two points)
However, they were more than willing to work with us, so they had a way for us to pay via credit card through Pay Pal. Light +1 (now down only 1 point. We’re both tied at -1).
My company had problems paying via credit card on Pay Pal. My Company -1 (now down two points).
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The fine folks at Lighty offered us an extra license for our troubles. Lighty +1 (they are now holding steady at zero…neither up nor down…).
My company was finally able to sort out the issues with Pay Pal. Within an hour of my purchasing agent letting me know the transaction was complete, Lighty had shipped me the license. Lighty +1 (they are now on the positive side).
So it was a bit of an adventure. I’m not in accounting so I’m not sure why there was so much hassle. Life could have been made easier if Lighty could have accepted a credit card payment directly, but this ended up not being a workable situation.
So in the final score, I have Lighty +1 and My Company -2. 🙂
But if you factor in the great product I am now fully licensed for, I think its Lighty +999 My Company -2.
